Returns Policy A liberal Returns Policy: - We have have a liberal no questions asked return policy. Merchandize can be returned to the nearest Shalincraft representative within 30 days of receiving of the Shipment. Where do you send your return: - We also make it extremely easy to send your returns. You do not need to send them all the way to India. You can ship the returns to our country representative nearest to you. As soon as the returns reach our representatives, and we are informed, we make refund within 48 hours. We do not ask you the reasons for return. For all types queries please e-mail at shalincraft@gmail.com. Refunds on returns :- The cost of local shipping to our local representative is to be borne by the customers. Customs duties or taxes, if applicable, shall be refunded only to customers who do not return the received merchandise. In case of custom duties levied on merchandise being returned back to us, ShalinCraft shall refund only the cost of the goods less the custom duties, if refunded earlier at the time of delivery. At any point of time, refunds to never exceed the original cost of the goods.   Our return policy is a result of our confidence in our products. Every product is triple checked before it is shipped. Since we handpick our retail stock, the first quality check takes place at the time of buying, at the artisan's premises. The second manual check takes place before those products are entered into our stock database and are exhibited on the website. The final and the most important quality check takes place before the products are shipped to the customer. Total returns we have received so far account for less than 2% of our revenue. Returns serve the needy:- We believe all return items have received judgment from our customers. Therefore we do not put them back on the website. Instead, our local country representatives distribute return' items which are in good condition to charity organizations/needy people for free. This way we are able to contribute in a small way to a cause. One of our recipients view: "On behalf of everyone at the Colorado Coalition Against Domestic Violence, we would like to thank you for your kind donation of the unbelievably wonderful variety items for our event. We adore the vest, wall hangings, two shawls, shoes and cushion cover. WOW! Gifts donated to our fundraising silent auction are tax deductible. We are most grateful to you and your company for helping us make this a successful fundraising event. Thank you for being so generous to our cause. These are the only items of their kind in our auction & I know they will be a smash hit ... all because of your kindness." Julie Ireland Colorado Coalition Against Domestic Violence 1600 Downing St. #400, Denver, CO 80218, US Shop with ShalinCraft, without any doubts and fear regarding return or refunds. Testimonial or returns to Shalincraft--- "I just wanted to add a "testimonial", if I may. I purchased a sari (065, child-sized) two weeks ago and needed it sent ASAP. In spite of the WTC disaster, and the airline delays that followed, our outfit arrived in time. In addition, the wrap that was sent was too large and when I email ShalinCraft they immediately offered to refund our entire purchase amount, regardless of the reason. Several of the bridesmaids in the wedding (my daughter was the flower girl) bought their dresses through ShalinCraft and they were all EXCEPTIONALLY made and absolutely beautiful! The bride's dress was perfect, and everyone was thrilled with their sarees. Ours, however, will have to be returned because of sizing, but I was put at ease by your wonderful return policy and professionalism of your marketing staff. Thank you again," Katharine Wilson, Tallahassee, FL, USA "thank you so much for your prompt response, as well as your generous offer. the replacement quilt (jqlts027) sounds perfect. I also wanted to let you know that i recommended your website to my sister, Priscilla Jolly, a few months ago when she was in the market for a pashmina. she wore it to a wedding in march, and it was absolutely beautiful. thank you again," Camille Almond, USA "I just received the anklets this evening and they are beautiful! Worth every penny. I'd like to thank everyone in the customer service department for all the assistance with the damaged anklet and with my new anklet. As usual, I am very happy with my order from Shalin.com." Audra, USA Read More Testimonial